We want you to be completely happy with your purchase.

If, for any reason, you decide your artwork is not right for you, please notify us within 14 days of receiving your order to arrange a return.

Once the artwork has been safely returned and inspected, we will either issue a refund (excluding the original shipping costs, if applicable) or, if you prefer, provide the full purchase value as gallery credit towards another artwork. Refunds will be processed within 14 days, provided the artwork is returned in its original condition.

To start a return, simply email us at contact@strangeplacegallery.com.

After you contact us, we will guide you through the return process, answer any questions you may have, and provide any assistance needed to ensure the return is as straightforward as possible.

In the unlikely event that your artwork arrives damaged, we will work with you and the artist to resolve the issue as quickly as possible. Should you choose to return the piece, our standard returns policy applies, and your original shipping costs will also be refunded.

The artworks are shipped (except in rare circumstances) from London, in the UK.

For international deliveries, you may be required to pay customs duties and/or import fees before your artwork can be released for delivery.

These charges are not included at checkout, as they are determined by the destination country and applied by its customs authority. In most cases, either the courier or the local customs office will contact you directly if any fees are due.

We also monitor your shipment’s tracking and are happy to assist if any customs-related issues arise.

Please note that if you choose to return your artwork, any customs duties or import fees you have paid are non-refundable.

Customs charges vary by country. For more detailed information, we recommend contacting your local customs office.

We work with a trusted framer, who produces bespoke frames. If you want any work framed, please email us on contact@strangeplacegallery.com and we would be happy to talk you through framing options and prices.

You can reach us anytime via our email: contact@strangeplacegallery.com

Strange Place Gallery is run by Oliver Place and Alex McNamee.
We both live on the south coast of England (UK) but are also based in London.

HOW WE COLLECT INFORMATION FROM YOU

Strange Place Gallery will collect personal information about you when you join the mailing list, purchase an artwork, enquire about an artwork, book a viewing or interact with Strange Place Gallery in any other way. Your data is only used for its intended use and is never given to advertisers, bartered or sold.

WHAT TYPE OF INFORMATION IS COLLECTED FROM YOU

The information Strange Place Gallery collects and holds about you may include your name, email address, phone and mobile phone numbers, home and shipping addresses.

If you purchase an artwork from Strange Place Gallery your card information is not held by us, it is collected by our third party payment processors. Who specialise in secure online capture and processing or credit/debit card transactions.

If you do not wish to receive further correspondence via email you can opt out at any time via the unsubscribe link present in all our e-marketing. to opt out of postal communications please contact the gallery.

HOW YOUR INFORMATION IS USED

To carry out our obligations arising from any contracts entered into by you and us; Notify you of changes to our services; Send you communications which may be of interest to you. These may include information about gallery exhibitions, events, artworks and gallery news.

YOUR CHOICES

You have a choice about whether or not you wish to receive information from us.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: contact@strangeplacegallery.com.

REVIEW OF THIS POLICY

We keep this Policy under regular review. this policy was last updated in May 2026